DGS Accessibility Policy

ACCESS TO PROGRAMS, SERVICES AND FACILITIES
BY PERSONS WITH DISABILITIES

POLICY
It is the policy of the Department of General Services (DGS) to not discriminate on the
basis of a disability or impairment. It is further the policy of the department not to
exclude persons with a disability or impairment from participation in any program or
activity. Accordingly, it is the policy of the DGS to provide access to all of its
programs, services and facilities to persons with disabilities in accordance with
Title II of the Americans with Disabilities Act (ADA). Requests or inquiries for access
to programs, services or facilities can be made to the DGS Equal Employment Opportunity
(EEO) Office at (916) 376-5127 (CALNET 480-5127), California Relay Service 1-800-735-2922
or 7-1-1, Speech to Speech Service 1-800-854-7784.

In the event that a request for access to programs, services or facilities cannot be
resolved with the assistance of the department’s EEO Office, a complaint may be filed
in writing to the DGS ADA Coordinator.

The DGS has adopted the following ADA Grievance Procedure providing for prompt and
equitable resolution of any complaints alleging any action prohibited by the U.S. Department
of Justice regulations implementing Title II of the ADA.

ADA Grievance Procedure
This ADA Grievance Procedure may be used by anyone who wishes to file a complaint alleging
a violation of Title II of the ADA, or other State laws applicable to persons with disabilities,
based upon any action taken by the DGS. The steps of the DGS ADA Grievance Procedures are set
forth below:

Step 1. The complaint should be filed in writing within 14 calendar days after the
alleged violation occurs or as soon thereafter as the complainant and/or their representative
become aware of the alleged violation. The complaint should be filed on the attached
ADA grievance form. The complaint should include any and all facts,
documents and other materials relevant to and in support of, the alleged violation. Within
14 calendar days following receipt of the complaint, the DGS will acknowledge and notify the
complainant and/or his or her representative, of the receipt of the complaint.

Step 2. Based upon the DGS’ review of the allegations contained in the complaint, an
investigation, if determined to be appropriate and/or necessary, will be conducted within 30
calendar days after the date of the acknowledgment and notification of the complainant and/or
his or her representative of the receipt of the complaint. The investigation may include an
informal presentation of the complaint by the complainant and/or their representative.
Investigations will be completed within 60 calendar days from the date on which the acknowledgment
and notification of the complainant and/or his or her representative of the receipt of the complaint.
The DGS may extend this period of time, as needed, or as is necessary to complete the investigation.
The DGS will communicate any determination made regarding an extension of time to investigate to the
complainant and/or his or her representative.

Step 3. The DGS will communicate a determination of the results of its investigation to the
complainant and/or his or her representative within 14 calendar days after the completion of the
investigation.

Step 4. The complainant and/or his or her representative may request reconsideration of the
DGS determination within 14 calendar days of receipt of the determination of the DGS by the complainant
and/or his or her representative to the DGS Director. The Director of the DGS, or his or her designee,
in his or her discretion, may review the request and take whatever action, if any, he or she determines
is appropriate.

Filing a Complaint by Alternative Means
If at all possible, a complaint should be filed on the attached ADA grievance form.
If necessary, an alternative means of filing a complaint can be made available for disabled members
of the public and/or their representatives upon request made to the ADA Coordinator. If a complaint
is made through alternative means, once the ADA Coordinator has sufficient facts to formulate a
complaint, the time for resolving a complaint by alternative means and disposition of that complaint
shall be the same as if a written complaint were filed. As such, a determination will be communicated
in the appropriate format accessible to the complainant.

Other Remedies
Use of the DGS ADA Grievance Procedure does not preclude other remedies, otherwise available by law.

File Retention
Any complaint filed pursuant to this policy and any materials gathered as a result of any investigation
conducted, if any, shall be maintained for a period of 3 years by the DGS EEO Office pursuant to the
requirements of Title II.

ALTERNATIVE FORMATS: In accordance with the California Government Code and ADA requirements, this
publication can be made available in Braille, large print, computer disk, or tape cassette as a
disability-related reasonable accommodation for an individual with a disability. To discuss how to
receive a copy of this publication in an alternative format, please contact DGS EEO Office, 707 3rd Street,
1st Floor, Room 320, West Sacramento, CA 95605, (916) 376-5127, TDD (916) 376-5119


ADA Grievance Form in Adobe PDF format
ADA Grievance Form in plain text format